Is Social Media the New Participatory Democracy?
Verizon just folded like a cheap lawn chair on their recently-announced plan to impose a ridiculous $2 fee for customers who used a one-time electronic bill payment feature on their website. Turns out that charging customers for the right to pay you was not popular: the internet rose up and roared. Almost immediately after announcing it, Verizon was faced with a 50,000+ signature petition demanding that they withdraw the proposed new fee. The protestors even raised the ire of regulators who publicly expressed concern and threatened to have a closer look. (Some WSJ coverage here.) Verizon had no choice but to beat a hasty and humiliating retreat.
I think this is the latest example a very broad and very deep trend at work.